In this tutorial, we're going to show you step by step how to implement a live chat into your website. There are a lot of different live chat options out there each having their own benefits and disadvantages which are discussed a little further on.
Let's jump straight in with how to add your live chat to your website.
Steps for Adding Live Chat
1 - Decide on the Live Chat option that you want
2 - Register using their sign up form. In this example we are using Drift Live Chat
Live Chat Options
It's important to establish the criteria in which the live chat needs to meet. For example, do you need a live chat that also has an app that is available on Google Play Store / App Store (iOS) as your on the go? If this or any other scenario is applicable to your situation, make sure that you fully check out their website to ensure the live chat option you choose actually meets all of your requirements.
Free Live Chat
- My Live Chat
- Facebook Messenger
Paid Live Chat
- Live Chat Inc