Privacy Policy

Rushax (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit rushax.com or use any of our services.

Our registered address is: Welling, Kent, DA16, England. You can contact us at info@rushax.com.

1. Information We Collect

We may collect and process the following personal data:

Contact information, name, email address, phone number submitted via forms.
Usage data, IP address, browser type, pages visited, time on site (via analytics tools).
Communication data, emails or messages you send us.
Business information, company name, website URL, where relevant to a service enquiry.

2. How We Use Your Information

We use your personal data to:

Respond to enquiries and provide quotes or proposals.
Deliver and manage the services you have contracted with us.
Send relevant marketing communications (only where you have consented).
Improve our website and services through analytics.
Comply with legal and regulatory obligations.

3. Legal Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

Contract, processing necessary to fulfil a service agreement with you.
Legitimate interests, analytics, fraud prevention, and improving our services.
Consent, where you have opted in to marketing communications.
Legal obligation, where we are required to retain data by law.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Please see our Cookie Policy for full details.

5. Third-Party Services

We may share your data with trusted third parties who assist us in operating our business, including:

Google Analytics and Google Ads
Meta (Facebook) Pixel
CRM and email marketing platforms
Hosting and infrastructure providers

These parties are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6. Data Retention

We retain personal data only for as long as necessary for the purposes it was collected, or as required by law. Client project data is typically retained for 7 years in line with HMRC requirements.

7. Your Rights

Under UK GDPR you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request erasure of your data (“right to be forgotten”).
Object to or restrict processing of your data.
Request portability of your data.
Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, contact us at info@rushax.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “last updated” date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@rushax.com or call us on 0203 879 4230.